You need somebody clinical on the phone
If the first question a caller asks has to be answered by a clinician, the desk is not the bottleneck and we are not the fix.
Clinics
Two kinds of clinic.
The same missing hour.
Soltrack is built for US med spas and US dental practices, and for nothing else yet. The service behind both is the same service. What changes is the hour the money leaves, and that is enough to change how it is built.
Med spas21:47, Sunday
DentalFive months late
Both land onnobody free.
The two verticals
The shape of the leak is
different in each one.
Med spas21:47, Sunday
They ask tonight and book with whoever answers first.
- The enquiry arrives as a DM, not a phone call.
- The ticket is high enough that one lost booking hurts.
- By Monday afternoon the deposit is paid somewhere else.
Nobody raced you for this one. It just drifted.
- A recall was due in March and nothing happened.
- Hygiene slots go empty and are never refilled.
- Treatment was planned, quoted, and never started.
What does not change
Four things that are true of both
The same missing hour
Neither clinic is short of demand. Both are short of somebody free to answer at the moment the demand shows up, which is rarely during a shift.
The same four leaks
Unanswered enquiries, empty chairs, reviews nobody asked for, and a list of patients you already paid to acquire. The order they hurt in changes. The list does not.
The same price
One published number either way. A med spa is not charged more for having a bigger ticket, and a dental practice is not charged less for having a slower one.
The same boundary
Nothing clinical, in either vertical. Candidacy, contraindications and advice go to your provider, and that is in the build rather than in a setting somebody could switch off.
Who it is not for
Three clinics we would turn down
Ruling yourself out from this page costs you nothing. Finding out on the third call costs us both an afternoon.
You are outside the United States
The build assumes US numbers, US practice software and US review platforms. Everything else would be a guess.
You want software you run yourself
This is a managed service. If what you want is a dashboard your team logs into and configures, buy a tool rather than hire us.
Compared against the rest
What you are probably
doing instead.
Three pages, one for each of the things a clinic usually has in place already. Same eight jobs on every one of them, and the rows say plainly where the other option does the job as well as we do.
Or rule it in yourself
01Instagram DMThe 21:47 message, on the phone it lands on. Ask it a price, then ask it something clinical and watch it refuse.02On your siteThe same desk as a widget on an ordinary clinic homepage. It does not care how old the page is.03Email itSend an enquiry from a patient who has been before, and read what comes back.04What it costsDrag your own numbers and see what a year of the unanswered ones is worth.
Open the demo
No signup, nothing installed, and the clinic in it is invented.
Soltrack
Find out what yours is leaking
Thirty minutes, and you leave with your own numbers written down whether or not you ever work with us.