You give it four things.
It runs the other fifteen hours.
There is nothing to install and nothing to log into. We spend the first week learning your clinic, and from then on the desk answers, books and writes up every enquiry that lands while your hands are full.
One clinic, one day
Nine hours are yours.
Fifteen are ours.
Desk open Soltrack
Nothing to install, nothing to log into, and no hour of it where an enquiry lands on nobody.
Answered, booked and written up before you look at your phone.
Your desk gets it first, always. The phone rings your team four times, and on a Sunday night at 21:47 nobody is free to pick it up. Only then does the enquiry fall through to Soltrack.
Drag the gold dot down the thread, or tab to it and use the arrow keys.
The enquiry nobody was free to take.
how much is lip filler?
Instagram DM, 21:47:00From $620, and the consult is free on the day. Want me to hold you a slot this week?
21:47:04 4 seconds laterIn your clinic's name, with your prices. A real answer, not a phone tree and not a message taken for the morning.
- 12:30open
- 1:30Botox review, taken
- 2:30Lip filler consult
- 3:30open
It reads the calendar it is about to write into, so 1:30 is never offered. Real provider availability, your rules on gaps and on how long a treatment takes.
New booking, from an enquiry after hours
- Patient
- Amara R., new to the clinic
- Asked
- price of lip filler
- Told
- from $620, consult free on the day
- Booked
- Thursday 2:30, Dr Alvarez
- Flagged
- asked about a lip flip as well, wants it covered on the call
Sent to whoever is on the desk, in the channel your team already reads. Nothing is left for the morning to piece back together.
The appointment is in the calendar and last night is a finished document.
An illustrative enquiry, not a client result. The number of rings before Soltrack picks up, the prices it may quote, the wording it uses and which slots it is allowed to offer are all set by your clinic before anything goes live.
It knows your prices before it answers your phone.
It learns your treatments, providers, prices and policies before it answers anything. Pick a question a patient actually asks, and see which part of that brief the answer came out of.
Pick what a patient asks. Watch which line it reads.
620 dollars a syringe. The consult is free if you book on the day.
Read from the price list Not answered. Handed to a provider.
Lumen Aesthetics is illustrative and every price is invented. The shape is the real part: nothing above was improvised, and the last question is refused by the build rather than by a setting.
The whole job, not the easy half.
A clinic day does not pause for the phone. Real conversations, real bookings, and a team that gets its afternoon back.
Ashley R. messages on a Tuesday night asking what lip filler costs. She has never had it before.
Answered
She asks what lip filler costs. Answered in your name, on your prices.
Answered in forty secondsThis much every tool does.The easy half ends on this line. Every tool the clinic has tried stops here and calls it a front desk.
Booked, against the real calendar
Thursday 14:30 with Dana, on the live diary.
Consult held, Thursday 14:30A promise that somebody will call her back in the morning.Confirmed, not reminded
A reminder tells her. This one asks her.
No reply yetA reminder goes out. Nobody finds out whether it was read.Chased
It calls the number she messaged from. She says yes.
ConfirmedNothing. Silence is not a state anything acts on.The cancelled slot, refilled
She cancels. The 14:30 goes to the people waiting and is taken at 09:21.
Slot filled in eleven minutes, patient keptThe 14:30 sits empty and Ashley becomes a cancellation in a book.The review, at the right moment
Once she has seen the result. Happy goes public, unhappy comes to you.
Public review leftNobody asks her. She would have said yes.Worked off the lapsed list
Three cycles past due. One conversation, on her own history.
RebookedEleven months of nothing, from a patient already paid for.One patient, one system, which is why these are not six products. The one who ignored the message on Wednesday is the one on the lapsed list in month eleven. An illustrative patient: Soltrack has no client results to show yet.
Your desk covers nine hours. Enquiries do not.
While your team is with a patient, Soltrack is answering, qualifying and booking on every channel you already use.
A front desk is on from 09:00 to 18:00. That is 9 hours of the 24. Enquiries do not keep those hours, and neither do we.
Soltrack, all 24
Nobody is at the desk.
Answers in the clinic name, qualifies, and books into the calendar. The same at 03:00 as at 15:00.
The only assumption is the desk hours, 09:00 to 18:00. Everything else is arithmetic on them: 9 covered, 15 not. We do not claim what share of enquiries arrives out of hours, because we do not know it.
It changes nothing you already use.
It sits behind the phone, the inbox and the diary you already have. Nothing is replaced.
One enquiry, the whole way across. It arrives on something you already give out and finishes in something you already run. Send one.
- Your treatments and prices
- Your providers and hours
- Your booking rules
- Your escalation rules
Given your brief. Nothing on either side of it moves.
Illustrative enquiries. The ends are the argument: the number, the bio link and the form are ones you already publish, and the calendar, the records, the payment links and the inbox are ones you already open. Soltrack is the only new thing on the drawing.
Voicemail and an answering service, described accurately.
Nearly every clinic already pays for one of the two. So here is a single enquiry at 21:47 on a Sunday, followed all the way down each of the three.
A callback, on Monday, from somebody starting the conversation from nothing.
A message in a queue. Two people have spoken to her and neither answered what lip filler costs.
The price, and a consult booked for Thursday 2:30, before she put the phone down.
The two waits are the gap between when she asked and when a person at the clinic first has a free hand, which is the morning after. Nothing here is measured from a client.
No two answering services work the same way. What is described here is what clinic owners tell us they left, not any one company.
You will never log in to fix a prompt.
Soltrack is run for you. You are busy treating patients and running a clinic. Nobody at your clinic is going to be asked to learn a tool or write a prompt. We carry the servers, the models, the on-call and the support.
- Treat patientsThe thing you trained for, and the whole of your side of this.
- Tell us when something changesA price, a provider, a week you are closed. Live everywhere the same day.
- Measure the baseline firstIn writing, before anything is built.
- Build it around your clinicYour treatments, prices, providers and rules. Not a template.
- Run the servers and the modelsNothing to host, patch or renew.
- Watch it and take the on-callIf it breaks at 02:00 it wakes us, not you.
- Read the conversationsA person here reads them, and brings changes to you.
- Report the same numbers backThe five we measured on day one, every month after.
This is the arrangement rather than a measurement. It is the same for every clinic, and it does not change as you grow: the column on the right is where the work goes.
You run the clinic. We run the front desk. Most companies in this space hand you software and wish you luck. Soltrack is run and watched by people.
It would rather say I do not know than guess.
It talks to your patients. So when it is not certain it does the careful thing, which is the standard you would hold a new receptionist to.
“How much is a course of tox?”
“Can I come in on Saturday morning?”
“Is this safe with the blood pressure tablets I take?”
Straight off the price list your clinic wrote.
Read live from your calendar, against real availability.
“I am not going to guess at that one. I have passed it to Anna, who prescribes here, and she will come back to you first thing.”
Whether a treatment suits somebody, or is safe in their circumstances, goes to a provider. That is a boundary in the build, not a setting anybody can switch off. Your own team hears every call first, four rings, before Soltrack picks up at all, and every word of every conversation is on the record against the patient the next morning, including the one it would not answer.
How that lands with the patient on the phone
A patient asks for something nobody at the clinic thought to write down. It says so rather than filling the gap, out loud, on the phone.
Or stop reading and try it
Find out what yours is leaking.
A baseline call is thirty minutes. You leave with your enquiry volume, your no-show rate, your review count and the size of your lapsed list written down, whether or not you ever work with us.
Book a baseline call