SoltrackOLTRACK
Nothing goes unanswered
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Where the money goesThe four leaks, and what each one costsHow it startsTwo weeks, and about two hours of yoursWhat you open toOpen it at nine, the night is written upWhat you getSix things, and you do not pick between themTry the deskTalk to a demo front desk, right hereWhat it costsThe audit, or the desk. Two ways inYour own numbersDrag the sliders and see your own leakHow it works, in fullThe longer version, one page deeper
All clinicsWho Soltrack is built for, and who it is notMed spasHigh ticket, and the enquiry lands at 9pmDentalRecalls, hygiene, and unfinished treatmentThe same missing hourWhat does not change between the two
Who we areWho builds it, and whyThe line it will not crossWhat it will never doContactBook a call, or send your numbers
SoltrackOLTRACK
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Med spas and aesthetic clinics

Your best enquiries arrive
at nine on a Sunday night.

Aesthetic patients research late, message on Instagram, and book with whoever answers first. Your front desk is closed, and by Monday afternoon they have already paid a deposit somewhere else. Soltrack answers in the clinic’s name, qualifies them, and books them against your real provider availability.

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21:47, Sunday · Instagram “How much is a course of tox?”

Your clinicwith Soltrack 21:48
Across towndesk opens Monday 11:20

She books with whoever replied. An illustrative Sunday, not a measured one.

Why aesthetics specifically

Four things that make a med spa leak faster
than a general practice

Same four leaks, but the ticket is bigger and the buying window is shorter, so each one costs more per occurrence.

The enquiry comes in on Instagram

Not the phone. A DM at 21:47 asking about filler prices is a real, ready buyer, and it sits unread until somebody opens the app the next morning. Soltrack holds that conversation at 21:48, in your clinic’s voice, and books it.

The ticket is high enough to hurt

Whatever your average treatment is worth, a no-show is not a lost half hour, it is a lost treatment, and unlike retail it cannot be resold after the fact. That is the number the baseline call writes down first.

Aesthetic patients cancel late

Life gets in the way, and the slot goes empty because nobody had time to chase it. Soltrack confirms rather than reminds, calls when messages go unanswered, and offers the freed slot to patients already waiting for that treatment.

The treatments repeat, and nobody chases the repeat

Filler, tox and laser courses run on a schedule. When a patient drifts past their window, nothing happens. That drift is the single most valuable segment on your lapsed list.

Or take it apart yourself

01Instagram DMThe 21:47 message, on the phone it lands on. Ask it a price, then ask it something clinical and watch it refuse.02On your siteThe same desk as a widget on an ordinary clinic homepage. It does not care how old the page is.03Email itSend an enquiry from a patient who has been before, and read what comes back.04What it costsDrag your own numbers and see what a year of the unanswered ones is worth.
Open the demo No signup, nothing installed, and the clinic in it is invented.
What it costs

What a med spa pays

The same price either way. A dental practice and a med spa lose money in different shapes, but the work behind the desk is the same work.

The intake audit

Find out where it leaks

Find out exactly where your clinic loses bookings before you commit to anything.

$3,00060-minute session

Materials in 48 hours. Credited in full toward setup within 30 days.

  • An hour, together. Your questions, your numbers, your diary.
  • Every route in, mapped. Phone, forms, Instagram, email, recall, and where each one loses people.
  • For every leak, the fix. What we would put in, and what it is worth over a year.
  • The write up in 48 hours. Yours to keep, whoever you build it with.
Move to the front desk within 30 days and the $3,000 is credited in full. The audit becomes free.
Who this is not for

Clinics that already know exactly where every booking leaks and what fixing each one is worth. If you have that map, skip straight to the fit call.

Book your audit · $3,000

Rather talk it through first? Book a fit call.

One clinic per area·first 5 clinics Fully managed

The ultimate front desk

A 24/7 intake team that answers every call, message and form, qualifies it against your criteria, and books it before the patient rings the practice down the road.

Scoped to your clinic on the call. No per booking fees, ever. Desk live within 30 days.

  • Phone. Answered inside two rings, any hour, and qualified on the call.
  • Your website. Text chat or a live voice call with the same agent, day or night.
  • Email, DMs and forms. Read, qualified and chased until the consult is booked.
  • Written into your diary. In the software you already run, with the transcript attached.
  • The retainer is the managed service. We tune it every month, you get a direct line to us, and a report of every enquiry we caught, at whatever interval you want it.
  • It fails safe. If it ever drops, calls fall back to your existing line.
You pay for the build after it books

You pay $0 of the setup until the desk has booked ten qualified appointments in your first thirty days.

Qualified means answered, matched to your own criteria, and sitting on your calendar with the transcript attached. Every enquiry is answered inside sixty seconds at any hour; miss that on more than one in a hundred and that month is free. If it ever gives clinical advice, that month is free and the setup is credited back.

Who this is not for

Clinics fielding fewer than about fifty enquiries a month, and anyone shopping for a chatbot they configure themselves. This is a managed operation, not software, and we take one clinic per area.

Let’s see if we’re a fit

Thirty minutes, and you keep the numbers either way.

Not sure which one? Start with the audit. It comes off the setup in full if you go on to the desk.

FAQ

Questions from clinics like yours

No. It handles scheduling and admin: what you offer, what it costs, who performs it, and when they can come in. Anything clinical, including candidacy and contraindications, goes to your provider. That is a hard boundary, not a setting.
Instagram is usually where the volume is, so it is a first-class channel, alongside WhatsApp, your phone number and the form on your site. The same conversation follows the patient across whichever one they use.
That is the normal starting point, and it is the reason we lead with it. A reminder is a notification. Soltrack asks for a confirmation, escalates to a call when nobody answers, and reschedules on the spot instead of letting the slot go empty.
It can hold the booking against whatever rule you already run, including a deposit link in the confirmation. We set that up to match your existing policy rather than inventing one.
Soltrack

See what your clinic leaks in a month

Thirty minutes. We go through your DM and call volume, your no-show rate, your review count and the size of your lapsed list, and you leave with those numbers written down.

Book a baseline call See what it costs